b'HUMAN CONNECTIONSWE BELIEVE IN THE IMPORTANCE OFTHE HUMAN CONNECTION Inbound Call Volume 20212023 (Monthly)Our number one goal is to make our customers financial lives easier. That starts with always being there for them when they need help. When our customers call us, they get a person, not an automated menu.We understand banking is a lifelong connection, so we take the time to get to know our customers and find ways to connect them with what they need to achieve their goals. Were with them every step of the way, from first checking accounts to buying a first home to funding the retirement of their dreams. Thats the power of the human connection.The Bank is committed to helping our entire community find financial success and security. A 2013 study from the University of Kansas found that children who began saving at an early age were more likely to maintain positive relationships with financial institutions, diversify their portfolios and accumulate more assets as they age. This was true across all demographics. Our School Savings Program is an essential tool for assisting all the children of our community.Chris White, Head of Deposits and PaymentsCONNECTING WITH KIDS With our School Banking program, we help school-aged children to start learning money management and saving skills. On School Banking Days, Bank personnel visit local schools to talk to students about money and banking.School Year Deposits Made and Total DepositedDEPOSITS $ AMOUNT6'